Mental Health, Physiotherapy and Exercise Therapy services are availalbe virtually. We are using video conferencing software that is built into our clinic software. This is end-to-end encrypted, and the sessions are not recorded. To book a session, click here: https://brownstonehealth.janeapp.com/
If you are using a computer, ensure your audio and video are turned on. Please use the Google CHROME browser, or you may just get a grey screen.
A seperate consent form will be sent prior to your session. You only need to fill this out for the first session. Know that even if you book a session and begin care, you can stop at any time if you are uncomfortable and change your mind.
Your practitioner will likely request that you turn your camera to show the practitioner your surroundings, and he or she will likely do the same. This is to ensure privacy and safety. If you are scheduled for a physiotherapy appointment and are going through movements or exercises with your physio, he or she will want to know if you are close to stairs or sharp table corners! He or she will also want to know what is available for equipment, if required. It will also be important to have an emergency contact listed, in the event that you have a mishap during the session.
Here is some info from the software developer:
The American Physical Therapy Association has published some information about virtual care, if you are interested in reading more:
Finally, here is the information included in our consent form, if you would like to read it in advance.
Risks of using electronic communication
While we are using end-to-end encryption software as a reasonable means to protect the security and confidentiality of information sent and received using electronic communications, because of the risks outlined below, it is not possible to guarantee the security and confidentiality of electronic communications:
Use of electronic communications to discuss sensitive information can increase the risk of such information being disclosed to third parties.
Employers and online services may have a legal right to inspect and keep electronic communications that pass through their system.
Electronic communications can introduce malware into a computer system, and potentially damage or disrupt the computer, networks, and security settings.
Electronic communications are subject to disruptions beyond the control of the Service Provider that may prevent the Service Provider from being able to provide services
Electronic communications can be forwarded, intercepted, circulated, stored, or even changed without the knowledge or permission of the Service Provider or the patient.
Although electronic communications may be disclosed in accordance with a duty to report or a court order, we are NOT able to record any of your session.
There may be limitations in the services that can be provided through electronic communications, dependent on the means of electronic communications being utilized
Email, text messages, and instant messages can more easily be misdirected, resulting in increased risk of being received by unintended and unknown recipients. This is why we ONLY provide communication using your individual, encrypted portal in our clinic software.
Conditions of Using Electronic Communications
Electronic communication may not be an appropriate substitute for some services that the Brownstone Health offers.
Prior to the commencement of the provision of services through electronic communications with Brownstone Health, your practitioner will establish an emergency protocol to address the
o Steps to be followed in the event of a technical issue that causes a disruption in the services that are being provided by the Service Provider; and
o Steps to be followed in the event of a medical emergency that occurs during the provision of services.
Brownstone Health is not responsible for information loss due to technical failures associated with your software or internet service provider.
You will inform your practitioner of any changes in the your email address, mobile phone number, or other account information necessary to communicate electronically.
You will take precautions to preserve the confidentiality of electronic communications, such as using screen savers and safeguarding computer passwords.
If you change your mind and no longer consents to the use of electronic communications by Brownstone Health, the you must notify your practitioner immediately and the session will cease.