We take this very seriously. We are an accredited, regulated health care clinic that follows all regulatory standards.
We want to reassure you that we are going above and beyond the hygiene and sanitation requirements of our regulatory bodies in an effort to keep you and our staff safe, including:
- Increasing frequency of our regular hospital-grade sanitation of all surfaces, including the front desk, doorknobs, and bathrooms, as well as our equipment, furniture, and treatment tables. We use a product called BioText, which is micrylium, throughout the day (https://info.orthocanada.com/hubfs/OC%20Website%20PDFs/Biotext_profile.pdf).
- Continuing with frequent hand-washing.
- Returning to use of paper for intake forms (from shared devices or dry-erase forms).
- Ensuring that if a staff member is ill, they stay home. You may experience short-notice cancellations, or the opportunity to be treated by a different practitioner of the same profession. Please have patience and understanding if this occurs.
- Increasing physical distance between people.
- Limiting facility capacity to government mandates.
- Making applicable appointments available over the phone and video via tele-technology.
- Sneeze-guard protection for our admin staff.
- Transitioning as many staff to home offices as possible.
- Electrostatic misting of VitalOxide when we are closed (http://vitaloxidecanada.ca/).
In order to assist us with maintaining a safe clinic for all of you, we now request that people:
- Wash their hands with soap and water immediately upon entering the building at one of our washing stations
- Attend your appointment promptly, instead of really early, to minimize waiting in common areas of the clinic
- Please cough into your elbow, rather than into your hand (or preferably cancel your appointment unless absolutely necessary to keep it if you have a cough)
- Go online or call to cancel your appointment if you are experiencing cold or flu-like symptoms. Again, our practitioners have the right to refuse providing treatment to a client if they appear to be presenting with symptoms.
- Respectfully honour the self-quarantine timelines set out by the WHO before booking an appointment if you have been sick
- Respectfully honour the Government of Saskatchewan’s travel self-isolation and wait a minimum of 14 symptom free days before coming for an appointment
- Do not bring extra people to your appointment unless necessary, and ensure that anyone accompanying you is not at risk or exhibiting any symptoms
- Pay for treatment online when booking your appointment. Or, using the tap-function of your card to minimize cash and touching the merchant terminal
- Book your appointment online to minimize contact with our receptionist
- Check-in to your emergent appointment using the camera app on your smartphone if there is another client at the admin desk
- Avoid touching your eyes, face or mouth
- If you use our washroom facilities, please spray any hard surface you touch with the cleaner provided and let dry before & after use
- Get proper rest, eat well, manage anxiety, and take a few deep breaths. We will get through this.